Question 1

What is JapaReady?

Accepted Answer

JapaReady is an AI-powered migration preparation platform that helps you understand visa routes, prepare documents, practice interviews, and plan relocation steps clearly.

Question 2

How do I create an account?

Accepted Answer

Use the signup flow on the public site, verify your credentials if prompted, and complete onboarding to unlock your personalized dashboard.

Question 3

Is there a free trial?

Accepted Answer

There is a free tier with limited access to core tools. Premium access expands usage limits and paid features.

Question 4

What's free vs premium?

Accepted Answer

Free access covers selected roadmap and preparation features with limits. Premium expands assistant access, simulations, and paid workflow depth.

Question 5

How does the Visa Audit work?

Accepted Answer

The Visa Audit collects route-relevant profile data and uses AI-assisted logic to surface strengths, risks, and preparation gaps you should review before applying.

Question 6

Can I practice with real interviewers?

Accepted Answer

No. Interview practice is AI-simulated, not a live human consular interview or legal consultation.

Question 7

How accurate are country recommendations?

Accepted Answer

Recommendations are built from the available route and country logic in the platform, and you should still verify final immigration requirements with official authorities.

Question 8

Can I download my audit report?

Accepted Answer

If your plan and route support exports, you can keep a structured version of your audit results for planning and review.

Question 9

How much does premium cost?

Accepted Answer

Pricing is shown on the billing and pricing pages and may vary by plan or region.

Question 10

Payment methods?

Accepted Answer

JapaReady uses Paystack, Flutterwave, and Paddle depending on your billing flow.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. Cancelling stops future billing and access continues through the current billing cycle.

Question 12

Refunds?

Accepted Answer

First purchases are covered by a 30-day money-back guarantee. See the Refund Policy for full detail.

Question 13

Upgrade/downgrade?

Accepted Answer

Plan changes are handled through the billing experience, subject to the provider flow in use.

Question 14

Is my data safe?

Accepted Answer

JapaReady is built around managed authentication, encrypted transport, restricted operational access, and third-party payment isolation. Review the Security and Privacy pages for specifics.

Question 15

What data do you collect?

Accepted Answer

We collect account, profile, usage, practice, and billing-related data necessary to operate the service, as described in the Privacy Policy.

Question 16

How is interview practice data used?

Accepted Answer

Practice data is used to power the feature, improve user experience, and support operational analysis within the limits described in the Privacy Policy.

Question 17

Can I delete my account?

Accepted Answer

Yes. Account deletion requests can be made through support and are handled according to the retention timelines in the Privacy Policy.

Question 18

Supported browsers?

Accepted Answer

Use a current version of Chrome, Edge, Safari, or Firefox for the best experience.

Question 19

Mobile support?

Accepted Answer

Yes. Public pages and core flows are designed to work across mobile and desktop, though some complex workflows are easier on larger screens.

Question 20

Technical issue steps?

Accepted Answer

Refresh the page, retry in an updated browser, capture the error state, and send the details to support if the issue persists.

Question 21

Performance?

Accepted Answer

We optimize public pages for fast loading and continuously improve route-level performance as the product evolves.

Question 22

Does JapaReady provide legal advice?

Accepted Answer

No. JapaReady provides AI-generated guidance and preparation support, not legal advice.

Question 23

Which visa types are covered?

Accepted Answer

Coverage varies by country and route, with current emphasis on work, study, family, and skilled migration pathways.

Question 24

Can JapaReady guarantee visa approval?

Accepted Answer

No. Nothing on the platform guarantees approval, interview success, or a favorable official decision.

Question 25

How often is data updated?

Accepted Answer

Country and route information is updated as operationally feasible, and you should verify final requirements with official authorities.

Question 26

Change email?

Accepted Answer

Contact support if you need account-level help updating email details tied to your profile.

Question 27

Reset password?

Accepted Answer

Use the forgot-password flow from the login screen.

Question 28

Export audit history?

Accepted Answer

Export options depend on the feature and plan context; where available, structured outputs can be retained for planning.

Question 29

Enable 2FA?

Accepted Answer

Expanded account-hardening features are planned. Check the Security page for the current status of authentication controls.

Frequently asked questions

Getting Started

Features

Subscription & Billing

Privacy & Security

Technical

Visa & Immigration

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