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Contact: refund contact form
This Refund Policy is issued by JapaReady Global Technologies Limited ("JapaReady", "we", "us").
30-Day Money-Back Guarantee: full refund within 30 days of initial purchase, no questions asked, applies to first month of premium access.
How to Request: use /contact (Refund category) with your order ID and reason, within 30 days, processed in 5-7 business days.
Eligible: initial premium purchases within 30 days, technical issues preventing core feature access, billing errors/duplicate charges.
Not eligible: renewals beyond initial period, cancellations after 30-day window, unrelated personal circumstance changes.
Payment method refunds: returned to original method, 5-7 business days via Paystack/Flutterwave/Paddle depending on bank.
Cancellation vs Refund: cancelling outside the 30-day window stops future billing but issues no refund for the current period.
Contact: /contact (Billing) for general billing or /contact (Refund) for refund-specific requests · Response: within 24 business hours.